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How do I update my itsme account?

Keeping your personal information up to date is essential for having a Curvo account.

Your itsme account is linked to your Belgian eID card. When your eID card expires, your itsme data becomes outdated. In that case, we'll ask you in the Curvo app to update your itsme account.

How do I update my itsme account?

You can update your eID information through one of the following methods:

Via the itsme website. Visit itsme’s official website and follow the instructions to update your information with your new eID card.
Via a Bancontact CASH machine. Follow the instructions on itsme's website.

Once your eID data is updated, we will automatically reflect the new information from itsme.

I already updated my details but you still tell me to update my itsme account. What now?

If you’ve updated your eID info but still see the prompt in the Curvo app, try these steps:

Log out and log back into Curvo with itsme. This forces Curvo to retrieve your most recent information from itsme.
Update the Curvo app. Make sure you’re using the latest version of the app via the App Store or Google Play.
Restart the Curvo app. Fully close and reopen the app to ensure it starts fresh

Still not working?

If the issue persists, reach out to us by clicking the support button below. We’re here to help.

Updated on: 21/07/2025

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