• How do I close my account?

  Simply email us (hello@curvo.eu) or chat to us in-app and we'll help you close your account. No hard feelings!Some readers

• How do withdrawals work?

  How to withdraw Go to the portfolio in question via the ‘Portfolios’ tab Scroll down and go to “Settings” There you will find the ‘Withdraw’ option (https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/0/def089e4527a6000/cleanshot-2025-06-17-at-1608001j9u7lx.png =439xauto) (https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/0/def089e4527a6000/cleanshot-2025-06-17-at-161116h4d48v.png =444xauto) (https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/0/def089Some readers

• How can I change my portfolio?

  You can change your portfolio whenever you need to. Your goals or financial situation might have shifted since you first started investing with us. Here's how to change it: Go to your Portfolio screen in the app Scroll down and tap See details Select I'd like to change portfolio You'll then complete the questionnaire again. We'll ask about your investment timeline, financial situation, and comfort with risk. Based on your updated answers, we'll match you with the portfoSome readers

• How can I change my personal information?

  You are unable to change your personal information within the Curvo app as we receive your information through itsme. Follow these instructions to update your information on itsme. If some of your personal information is incorrect, do reach out to us via the in-app chat or via email.Few readers

• How to make a one-off investment?

  Make a deposit "in one go" Head on over to "Invest" and then "In one go". You'll see the information to make the transfer. Some banks require you to add the address and BIC code: Name SNB (Stichting Noordnederlandse Beleggersgiro) IBAN NL57 RABO 0300 4546 86 Address K.R. Poststraat 100-2 8441 ER Heerenveen Netherlands BIC RABONL2U Communication 224 ThomaFew readers

• Can I transfer money from a different bank account than the one I linked to Curvo?

  No. Your account is linked to the IBAN that you registered with. You will only be able to transfer money to your portfolio from that bank account.Few readers

• How do I change my email address?

  You can change your email directly in the app: Head to the Account tab. Go to your Personal information. Hit the button to edit your email address. That's it! Your account will now use your new email address for all future communications.Few readers

• Can I use Curvo on another phone or device?

  You can only use Curvo on one single device as it's linked to your itsme account. If you wish to use Curvo on a new device, follow these steps: Log out of Curvo on your old phone Make sure itsme is installed and set up on your new phone Install Curvo and log in on your new phone. Since itsme will be deactivated on your old phone, no one will ever be able to log into your account on your old phone.Few readers

• What happens if I leave Belgium?

  Curvo is currently available only to residents of Belgium. If you move abroad and become a tax resident in another country, you will need to stop using Curvo's services. In such a case, you can choose to either close your account or withdraw all your assets. We have plans to expand across the European Union in the future. If you're relocating within the EU, feel free to reach out to us, we’d be happy to keep you updated on our expansion plans. If you're moving outside the EU, you will be requiFew readers

• How can I change my home address?

  When you sign up to Curvo, we receive your home address from itsme. But it's possible that it's out of date because your address in itsme doesn't automatically update when you move address. You can change your address directly in the Curvo app. 1. Go to your personal information Head to your "Account" section, then "Personal information". (https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/0/def089e4527a6000/personal-information5zxih4.png =390x600) 2. Edit your address Hit theFew readers