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Details about your Curvo account
How can I change my personal information?
You are unable to change your personal information within the Curvo app as we receive your information through itsme. Follow these instructions to update your information on itsme. If some of your personal information is incorrect, do reach out to us via the in-app chat or via email.
How do I close my account?
Simply email us (email@example.com) or chat to us in-app and we'll help you close your account. No hard feelings!
Can I change my Curvo portfolio?
Not unless your financial situation has changed. In that case, the easiest is to reach out to us via the in-app chat or via email (firstname.lastname@example.org) and we'll discuss with you a plan to move forward. Every year, we also ask you again questions that you answered when you first signed up to Curvo. Your answers may change from year to year because of changes in your life. In that case, it may be that we will adapt your portfolio because it is no longer suited to you and your
How long does it take to withdraw my money?
To withdraw, head on over to "Account" and you'll have an option to "Withdraw". The minimum you may withdraw from your Curvo account is €50. If you withdraw more than 90% of your Curvo portfolio, all your assets will be sold and your account will be closed. It can take up to 9 business days for the money to be back on your bank account. The flow to withdraw your money works just like when you're investing money. Once you've chosen your amount, the orders are sent to the fund providers (V
How can I change my portfolio if my financial situation has changed?
Simply reach out to us via the in-app chat or via email (email@example.com) and we'll provide you with instructions on the steps to adapting your portfolio to match your needs.
How can I change my email address?
If you need to change your email address, head on over to the in-app chat within Curvo and message us there. We'll update your email accordingly!
Can I transfer money from a different bank account than the one I linked to Curvo?
No. Your Curvo account is linked to the IBAN that you registered with. You will only be able to transfer money to your Curvo portfolio from that bank account.
How to make a one-off investment?
You'll find the bank information when you're making a bank transfer "in one go" through Curvo's app. Head on over to "Invest" and you'll see the information to make the transfer. Some banks require you to add the address and BIC code which we have added below: Name SNB IBAN NL57 RABO 0300 4546 86 Address K.R. Poststraat 100-2 8441 ER Heerenveen Netherlands BIC RABONL2U Communication 2247***** Thomas Ketchell _Add your nine-digit customer number which starts with 2247
Can I use Curvo on another phone or device?
You can only use Curvo on one single device as it's linked to your itsme account. If you wish to use Curvo on a new device, follow these steps: Log out of Curvo on your old phone Make sure itsme is installed and set up on your new phone Install Curvo and log in on your new phone. Since itsme will be deactivated on your old phone, no one will ever be able to log into your Curvo account on your old phone.